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Terms & Conditions

How to Order

We accept online orders through PayPal, and may soon accept major credit cards online as well.  As always, telephone orders are accepted using Visa, Mastercard and Discover.

Also, you may print an order form from this website, or clearly print requested information on a sheet of paper.  You may mail in the form with a check or money order, or fax your information with Visa, Mastercard, or Discover information.  Please do not send cash.  Payment in full must be made before shipment of special items or looms.  Figure the cost of your order using our latest price list.  You can find prices on this website.


All items except looms are shipped UPS and are insured against loss and damages.  If loss or damage occurs, have the delivery man make a note on your receipt.  File a claim with the delivery carrier and advise us.  Looms are shipped FOB, Van Wert, Ohio.


If you believe that the order has not been filled correctly, contact us immediately.  We will promptly correct our errors.

Due to variances in shades and dyelots, warp and filler are not exchanged after 10 days.  Other merchandise is returnable for 30 days.

Always get our return authorization before returning any merchandise.  First, contact us to explain what is wrong with the order.  All returns must be unused.  Merchandise made to order is not returnable, unless the item is defective in manufacturing.

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